Solutions / Remote professionals for property management / IT specialist
The PMS login that's locked out and stopping someone from working
Nobody's a full-time IT person at a PM company, so a locked account, a broken resident-portal sync, or a new hire waiting on system access always sits behind whatever fire is loudest that day.
What the role covers
- User provisioning and de-provisioning inside your PMS and connected tools, to your written checklist
- Password resets and login troubleshooting, first line
- Resident and owner portal issue triage: sync errors, payment-page problems, access questions
- Documentation of every access change, so you always have a record
What stays yours
New system purchases, security policy changes and anything touching production tenant or owner data access get your sign-off first. The specialist executes against approved policy.
Questions we get
What's outside their scope?
Anything needing a security decision rather than a checklist: new vendor integrations, policy changes, incident response beyond first-line, escalates to you or your existing IT lead.
Do they need admin access to our whole PMS?
No. Access is scoped role by role, same as every position on this site; nothing broader than the task in front of them.
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All 10 roles in remote professionals for property management
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