Solutions / Property management / Maintenance coordinator
The 9pm ticket nobody answers
Your local team is off shift. By morning the vendor's already booked elsewhere, and the resident calls again, angrier the second time.
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What the role covers
- Intake and triage on every incoming work order, prioritised to your rules
- Vendor dispatch, confirmation and chase-up until the job's actually done
- Resident updates at each stage, so nobody's left guessing
- Emergency triage to the thresholds you set, escalated, never guessed at
What stays yours
Vendor spend approval and anything over your threshold escalates to you by name. Nothing gets authorised on the coordinator's own judgment.
Price
$699/moPart-time
$1,199/moDedicated
$1,699/moPlus after hours
From $2,999/moDepartment
Questions we get
What if a vendor no-shows after hours?
The coordinator re-dispatches from your approved list and logs it, then flags it to you first thing. No new vendor added without your say-so.
Can they handle emergencies overnight?
Only with the after-hours tier, and only against the emergency definition you set in writing during onboarding.
Other property management roles
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